FAQ

Reservations

How can I cancel my reservation?

If you wish to cancel a reservation made through our website, please proceed via your My Page.
For reservations made through other booking sites, please cancel through the respective site.

How do I modify my reservation?

For reservations made via our website, please proceed through your My Page. Please note that modifications cannot be made on the day of check-in.
For reservations made through other booking sites, please cancel via the respective site.

When will cancellation fees apply?

Cancellation before the day of check-in: No cancellation fees apply.
Cancellation on the day of check-in or no-show: 100% of the accommodation fee will be charged as cancellation fees.
Note: Different cancellation policies apply to non-refundable plan, group bookings or corporate contracts.

Accommodations

What is the check-in time?

Check-in is available from 2 pm until 5 am the following morning.
If check-in is expected after midnight, please contact us via the inquiry form. Failure to provide prior notice may result in a no-show charge.

What is the check-out time?

Check-out is until 10 am.
Late check-out is not available.

Can I stay in the capsule unit after 10 am?

No, you cannot. During cleaning hours from 10 am to 2 pm, the capsule unit will not be available.

What should I do if I'm checking in late?

For check-ins past midnight, please inform us via the inquiry form. Failure to provide prior notice may result in a no-show charge.

Payment Methods

What advance payment methods are accepted on the official website?

Credit cards (VISA, MasterCard, JCB, AMEX, Diners), debit cards, and Apple Pay are accepted.

What payment methods are accepted on-site?

We accept the following methods for on-site payment.
- Credit Card (VISA,Master,JCB,American Express,Diners,UnionPay,DISCOVER)
- E-money (Transportation IC, iD, QUICPay)
- QR codes (PayPay, d Payment, auPAY, Merpay, Alipay, WeChat Pay)
- Cash

How can I obtain a receipt?

The issuance of receipts depends on your reservation and payment methods.

[On-site payment]
Receipt will be issued upon check-in. Please ask our staff.

[Advance payment done via our website]
(Please use desktop browser)You can issue your online receipt from reservation information page. For 9h members, find your reservation on My Page. If non-9h member, find your reservation from reservation number. *Only available from a desktop web browser.

[Advance payment done via other websites]
Please check the site where you made the reservation.

Facilities/Services

Can I request a specific dormitory bed location?

Sizes vary by facility. Please refer to each hotel's website for details.

What should I do if my luggage doesn't fit in the locker?

We can hold your items at the front desk.
Please inform our staff.

Can I leave my luggage before check-in?

Luggage can be stored on the check-in date.
Please inform the staff.

Can I store my luggage after check-out?

Luggage can be stored until 23:59 on the check-out date.
Please inform the staff.

Is advance luggage shipping available?

Yes. Please send it on the check-in date with the guest's name (in Roman letters) and check-in date clearly indicated on the shipping label.

What amenities are provided?

Free amenities: Bath & face rental towels, rental loungewear, shampoo, conditioner, body soap, toothbrush, slippers, and earplugs
Paid amenities: Razor, 4-piece skincare set (makeup remover, facial cleanser, toner, and moisturizer)

What is available inside the capsule unit?

Each capsule unit is equipped with a power outlet, a USB type-A charging port, a dimming controller, a roll screen, a mattress, a pillow, and a duvet.

Is laundry service available?

Not available.

Others

Can food and drinks be consumed inside the facility?

Eating and drinking are not permitted inside the capsule units.
Please use the lounge or go outside the facility for any food and beverages.

Are there any other rules I should know about?

Specific regulations regarding bedding damage and locker key loss apply.
Please refer to the terms and conditions of accommodation for details.

Can minors use the facility?

Our facilities are available for guests aged 6 and above. Regardless of age, one capsule reservation per person is required. There are no child rates.
Ages 6 to 11:
Can be used with a same-sex guardian.

Ages 12 to 17:
Can be used with a guardian.
If the guardian is absent, submission of a consent form signed by the guardian is required.
Download the consent form here (PDF).

Ages 18 and above:
No specific restrictions apply.

How can I inquire about corporate contracts?

We are available to discuss corporate contracts for companies that regularly use our facilities.
Please contact us via the contact form.

If you have any other questions, please contact us via the contact page.

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