[For reservations made on the official website]
9h members can make changes or cancellations from the reservation information on My Page. If you are not a 9h member, please display the reservation information from the reservation number and make changes or cancellations from there.

[For reservations made on other websites]
If you have booked through an online reservation site (Rakuten, Jalan, booking.com, Agoda, Expedia, etc.) or a travel agency, please contact the service where you made the booking.

Cancellation before the day of check-in: No cancellation fees apply.
Cancellation on the day of check-in or no-show: 100% of the accommodation fee will be charged as cancellation fees.
Note: Different cancellation policies apply to non-refundable plan, group bookings or corporate contracts.

Check-in is available from 2 pm until 5 am the following morning.
If check-in is expected after midnight, please contact us via the inquiry form. Failure to provide prior notice may result in a no-show charge.

Check-out is until 10 am.
Late check-out is not available.

No, you cannot. During cleaning hours from 10 am to 2 pm, the capsule unit will not be available.

For check-ins past midnight, please inform us via the inquiry form. Failure to provide prior notice may result in a no-show charge.

Credit cards (VISA, MasterCard, JCB, AMEX, Diners), debit cards, and Apple Pay are accepted.

We accept the following methods for on-site payment.
- Credit Card (VISA,Master,JCB,American Express,Diners,UnionPay,DISCOVER)
- E-money (Transportation IC, iD, QUICPay)
- QR codes (PayPay, d Payment, auPAY, Merpay, Alipay, WeChat Pay)
- Cash

The issuance of receipts depends on your reservation and payment methods.

[On-site payment]
Receipt will be issued upon check-in. Please ask our staff.

[Advance payment done via our website]
(Please use desktop browser)You can issue your online receipt from reservation information page. For 9h members, find your reservation on My Page. If non-9h member, find your reservation from reservation number. *Only available from a desktop web browser.

[Advance payment done via other websites]
Please check the site where you made the reservation.

Sizes vary by facility. Please refer to each hotel's website for details.

We can hold your items at the front desk.
Please inform our staff.

Luggage can be stored on the check-in date.
Please inform the staff.

Luggage can be stored until 23:59 on the check-out date.
Please inform the staff.

Yes. Please send it on the check-in date with the guest's name (in Roman letters) and check-in date clearly indicated on the shipping label.

Free amenities: Bath & face rental towels, rental loungewear, shampoo, conditioner, body soap, toothbrush, slippers, and earplugs
Paid amenities: Razor, 4-piece skincare set (makeup remover, facial cleanser, toner, and moisturizer)

Each capsule unit is equipped with a power outlet, a USB type-A charging port, a dimming controller, a roll screen, a mattress, a pillow, and a duvet.

Not available.

Eating and drinking are not permitted inside the capsule units.
Please use the lounge or go outside the facility for any food and beverages.

Specific regulations regarding bedding damage and locker key loss apply.
Please refer to the terms and conditions of accommodation for details.

Our facilities are available for guests aged 6 and above. Regardless of age, one capsule reservation per person is required. There are no child rates.
Ages 6 to 11:
Can be used with a same-sex guardian.

Ages 12 to 17:
Can be used with a guardian.
If the guardian is absent, submission of a consent form signed by the guardian is required.
Download the consent form here (PDF).

Ages 18 and above:
No specific restrictions apply.

We are available to discuss corporate contracts for companies that regularly use our facilities.
Please contact us via the contact form.